Frequently Asked Questions
Everything you need to know about our premium teas and accessories.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using our airtight tin canisters for the best results.
What is your shipping policy for domestic orders?
We offer flat-rate shipping on all domestic orders, with free shipping available on orders over $75. Most orders are processed within 1-2 business days and typically arrive within 3-5 business days.
Can I return tea if I don't like the flavor?
Due to food safety regulations, we cannot accept returns on opened food or tea products. However, if there is an issue with your order or quality, please contact us within 14 days for a replacement or store credit.
Are your tea bags compostable?
Yes, our pyramid tea bags are made from a plant-based material (PLA) that is fully biodegradable and commercially compostable, ensuring a plastic-free steeping experience.
Do you offer wholesale opportunities for cafes or restaurants?
Absolutely! We provide wholesale pricing and bulk sizing for businesses. Please visit our Wholesale page to fill out an application and view our catalog.
How do I know the caffeine content of a specific tea?
Each product page features a 'Caffeine Level' indicator ranging from Caffeine-Free (herbal) to High (Matcha and certain Black teas) to help you make the right choice for your needs.